Project - The project involved assisting a large aerospace and defense contractor with several site specific transitions from dozens of legacy systems to SAP. Over the course of the project Creek Systems participated in the development of SAP training materials, project tracking for training materials, course scheduling, website design and maintenance, managing the transactional and process help documents, design and maintenance of a team newsletter, and involvement in change management communications aimed at assisting the client’s system end-users in accomplishing a smooth transition from their old (known) systems to a new (unknown) system. Many thousands of employees were impacted.

Client Challenge - The challenge was to assess the client’s social environment, technical requirements and limitations, and identify established human resource communication channels to determine the best means of communication/flow-down to end-users. Part of the challenge was the wide disparity in the client’s end-user computer knowledge. End-users ranged from systems programmers to shop floor personnel unfamiliar with using computers and requiring practice to double-click a mouse. Technical requirements involved getting up-to-speed with numerous software programs already selected for the program and becoming familiar with the corporate hardware and software limitations. For example, Websites were maintained on a UNIX system while all documents (including HTML files) were created on PCs using Windows. This rendered various software automated processes useless as they were designed to function from Windows to Windows and not Windows to UNIX (and even if the programs could “talk to each other” there was an additional issue of UNIX security levels that required manual password inputs).

Creek Systems Solution - The solution was the development of a project specific website which Creek Systems was able to create within the framework of the client’s web template. The main purpose of the website was to be a “one-stop-shop” for end-user project information. Creek Systems then designed and implemented a help documentation library that is accessible from the project website. The library was established to be a central project document repository managed by a gatekeeper. Working closely with the client and involving numerous departments, Creek Systems created training courses, lunch-time learning sessions, website bulletins, a means for submitting questions via the website, a project newsletter, and a contact list of all team members and system power users which is also available from the website. Creek Systems taught a computer basics course to help end-users get up to speed with the client’s computers.

To transfer web files from Windows to UNIX Creek Systems used a program that can make the two operating systems “talk to each other.” The project library includes SAP transactional documentation developed in InfoPak, process documents, and process flows. The library currently contains over 2,500 documents. Web surveys were completed and metrics tallied to determine the usability of the website and refine it for easier end-user usability. The power user community was tapped to help flow-down timely communications and help end-users become more familiar with the project website and project library.

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Project - The project was to assist a large Aerospace contractor in transitioning legacy mainframe data to SAP. Examples of the data included material master records, bills of material, storeroom inventory, work in process, and purchase orders. Thousands of employees were impacted.

Client Challenge - The challenge was to understand the intended purpose of SAP data and determine the most appropriate legacy field, despite the vastly different data structure. The data within the legacy system required a significant amount of “cleansing” and validation. In some instances custom extracts, complete with additional validation, and the assignment of values to meet SAP load requirements, were necessary.

Creek Systems Solution - The solution involved Creek Systems leveraging of legacy system subject matter expertise, as well as, a good understanding of ERP systems in order to provide the client with the appropriate data. This included not only mapping documents but the writing of functional designs that specified how a file is to be assembled from a myriad of sources to meet unique requirements. The project also included the writing of functional requirements for changes to the legacy system to reduce the number of new data anomalies.

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